An exceptional opportunity has arrived with the UK Civil Service Service Designer Job 2025, a pivotal role within the Ministry of Housing, Communities and Local Government (MHCLG). This is your chance to join a forward-thinking digital team, driving the digital transformation jobs in the UK government and designing inclusive, accessible services that will benefit millions. If you have been searching for impactful government digital jobs in the UK, your next career move is here.
UK Civil Service Service Designer Job 2025 Overview
Property |
Details |
|---|---|
Position Title |
Service Designer |
Department |
Ministry of Housing, Communities and Local Government (MHCLG) |
Job Grade |
Senior Executive Officer |
Locations |
Bristol, Darlington, London, Manchester, Wolverhampton |
Salary |
National: £44,590 – £55,174 London: £48,104 – £58,553 |
Pension |
Civil Service Pension with a 28.97% employer contribution |
Employment Type |
Permanent (Full-time, Part-time, and Job Share options available) |
Application Deadline |
11:55 pm on Monday, 10th November 2025 |
About the Ministry of Housing, Communities and Local Government (MHCLG)
At MHCLG, the work makes a real difference. From the homes we live in to the local councils that support us, the department’s work is at the top of the political agenda. This specific role is part of the Elections Directorate, a team responsible for implementing the government’s strategy to modernise how elections are run. You will be designing and improving services like online voter registration and applications for proxy or postal votes, with a strong focus on making these services accessible to everyone.
The Service Designer Job Description
As a Service Designer, you are a key figure in a multi-disciplinary team. Your mission is to design end-to-end services that are not only usable but also inclusive and accessible, based on evidence of user needs and organisational goals. This is a hands-on role where you will :
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Design and develop user-centred services that solve complex problems and achieve desired outcomes.
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Collaborate with user researchers to articulate hypotheses and interpret data to inform your design decisions.
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Clearly explain design problems, creative ideas, and strategic decisions to team members and senior stakeholders.
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Facilitate engaging design sessions with other designers, researchers, and project stakeholders.
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Champion inclusive and accessible design practices, ensuring services meet the needs of users with low digital confidence.
Salary, Benefits, and Locations
This permanent position offers a competitive salary and one of the best benefits packages in the country. The civil service pension benefits and flexible working options make this a highly attractive opportunity.
Category |
Details |
|---|---|
National Salary |
£44,590 – £55,174 per annum |
London Salary |
£48,104 – £58,553 per annum |
Pension |
A Civil Service Pension with a 28.97% employer contribution |
Working Pattern |
Permanent. Full-time, Part-time, Job Share, and Flexible Working available |
Locations |
Bristol, Darlington, London, Manchester, Wolverhampton |
Eligibility Requirements
The MHCLG is looking for an experienced professional to fill this Senior Executive Officer role. To be the ideal candidate, you will have a proven track record in the following areas :
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Service Design: Experience designing end-to-end services that are driven by user needs and deliver on desired outcomes.
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Inclusive Design: A history of working with others to create services that are accessible and inclusive for all users.
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Problem Solving: The ability to use design to mitigate risks and take advantage of opportunities.
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Communication: A talent for clearly explaining complex design ideas and decisions to a variety of audiences.
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Data-Driven Decisions: Experience using research and data to develop, test, and iterate on design concepts.
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Facilitation: Proven ability to plan and run productive design sessions and workshops.
How to Apply for Civil Service Jobs UK 2025
The application process is managed through the official Civil Service Jobs portal and is designed to be as unbiased as possible.
Application Deadline: 11:55 pm on Monday, 10th November 2025.
Your Application Checklist:
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Apply Online: All applications must be submitted through the Civil Service Jobs website.
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Prepare Your Documents: You must merge your CV and a cover letter (no longer than 1,000 words) into a single document. Your cover letter should detail how you meet the essential criteria outlined above.
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Anonymised Application: To reduce bias, please remove all personal identifiers from your CV and cover letter, including your name, age, gender, and educational institutions.
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The Interview Process: If shortlisted, the interview will be a blended assessment. It will include a presentation based on a pre-sent task, followed by experience-based questions.
Frequently Asked Questions (FAQs)
What is the salary of a UK Civil Service Service Designer?
The civil service service designer salary in the UK depends on location. The national salary range is £44,590 – £55,174, while the London range is £48,104 – £58,553. A digital allowance may also be payable based on your assessed capability.
How to apply for MHCLG digital roles in 2025?
To apply for this MHCLG digital recruitment 2025 opportunity, you must submit a merged CV and cover letter through the Civil Service Jobs portal before the deadline of 10th November 2025.
Which cities are hiring for Service Designers in the UK government?
This role offers a choice of several locations, making it one of the most flexible MHCLG job vacancies. You can be based in Bristol, Darlington, London, Manchester, or Wolverhampton.
What is the pension benefit for this role?
This position comes with a Civil Service defined benefit pension, with an exceptionally generous employer contribution of 28.97%.
