A rewarding opportunity to serve the public is now available with the IRCC Client Support Centre Agent job Canada. Immigration, Refugees and Citizenship Canada (IRCC) is actively recruiting for the position of Client Support Centre (CSC) Agent in Montreal. This role offers a unique chance to make a real impact on the lives of newcomers by guiding them through their immigration journey. If you are looking for Canada government jobs or bilingual customer service jobs Canada, this position provides a stable career path within the federal public service, complete with competitive benefits and a hybrid work environment.
IRCC Client Support Centre Agent Job Overview
This table provides a comprehensive summary of this Montreal government job.
Property |
Details |
|---|---|
Department |
Immigration, Refugees and Citizenship Canada (IRCC) |
Position |
Client Support Centre Agent (CR-05) |
Location |
Montreal, Quebec |
Salary Range |
$62,533 to $67,699 per year |
Work Arrangement |
Hybrid (3 days in office, 2 days from home) |
Employment Type |
Casual, Term, Acting, Deployment |
Language |
Bilingual (English/French) – Profile CBC/CBC |
Closing Date |
June 26, 2026 |
Selection Process No. |
2025-IMC-EA-53628 |
About Immigration, Refugees and Citizenship Canada (IRCC)
This official recruitment is issued by IRCC, the federal department responsible for facilitating the arrival of immigrants, providing protection to refugees, and offering programming to help newcomers settle in Canada. As a Client Support Centre Agent Canada, you will be part of a team that serves as the first point of contact for individuals seeking information on citizenship and immigration. This IRCC hiring 2026 initiative aims to build a diverse workforce that reflects the Canadian population, ensuring high-quality service delivery.
Key Responsibilities and Duties
As a Client Support Centre Agent, you will play a vital role in the immigration system. Your core responsibilities include:
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Client Support: Providing personalized support via phone to clients checking their application status for permanent residency, citizenship, or refuge.
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Information Delivery: Using IRCC systems to access client files and delivering accurate, up-to-date information on programs and requirements.
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Guidance: Explaining obligations and guiding clients through their options with empathy and professionalism, a key aspect of immigration officer jobs Canada support roles.
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Technology Use: Navigating multiple computer programs simultaneously (Microsoft Outlook, MS Teams, Chrome/Edge) to provide timely assistance.
Required Qualifications and Eligibility
To be eligible for these Canadian public service careers, candidates must meet specific criteria:
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Education: A secondary school diploma or employer-approved alternative (e.g., successful completion of two years of secondary school plus two years of customer service experience).
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Experience:
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Essential: Experience in a customer service or call centre environment.
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Asset: At least 12 months of experience working in a customer service or call centre role.
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Language Proficiency: Must be Bilingual with a profile of CBC/CBC (Intermediate proficiency in Reading, Writing, and Oral interaction in both English and French).
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Residency: Open to persons residing in Canada, as well as Canadian citizens and permanent residents living abroad.
Salary and Benefits
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Salary: The position offers a competitive CR-05 federal government job salary range of $62,533 to $67,699 annually.
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Hybrid Work: The role requires a hybrid schedule, with 3 days in the office and 2 days working from home.
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Schedule: Flexible hours between 6:30 A.M. and 7:30 P.M., Monday to Friday. Agents may also be required to work occasional weekends, holidays, and evenings based on operational needs.
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Job Security: This process aims to create a pool of qualified candidates for various tenures, offering potential for long-term employment in the federal government.
How to Apply for IRCC Jobs Online
The application process for IRCC Montreal office careers is managed online.
Application Deadline: June 26, 2026 (23:59 Pacific Time)
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Visit the Portal: Go to the official GC Jobs website or the link provided in the apply for IRCC job online section.
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Create an Account: If you don’t have one, create an account on the government job portal.
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Submit Application:
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Clearly identify if you belong to an Employment Equity group (Indigenous peoples, persons with disabilities, racialized persons, women).
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Highlight your customer service experience and bilingual capabilities.
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Ensure you consent to the conditions of employment, including the hybrid work model and security clearance requirements.
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Assessment: Be prepared for assessments that evaluate behavioural competencies like adaptability, client service orientation, and judgment.
Frequently Asked Questions (FAQs)
1. Can permanent residents apply for this job?
Yes, Canada government jobs for permanent residents are available. Preference is given to veterans and Canadian citizens, but permanent residents are eligible to apply.
2. What is the work schedule like?
It is a full-time role (37.5 hours/week) with a hybrid model. You must be willing to work flexible hours, including potential overtime and shifts on weekends or holidays if needed.
3. Do I need a degree to apply?
No, a university degree is not mandatory. A secondary school diploma or an acceptable combination of education and experience is sufficient.
