DWP IT Apprenticeship 2025 Start Your Tech Career – Apply Now

What Makes This Opportunity Special?

Working at DWP Digital means your work has a real-world impact. Whether you’re helping to ensure the Universal Credit system runs smoothly or supporting the services that deliver State Pensions, you are at the heart of a team that helps people access the financial support and advice they need.

This is a unique “earn as you learn” opportunity. You will spend 20% of your working hours studying for a Level 3 Digital Support Technician Apprenticeship, all while getting hands-on experience in a dynamic and supportive environment. You won’t be alone on this journey; you’ll have a dedicated line manager, a skills coach, and a community of fellow apprentices to cheer you on.

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What You’ll Actually Be Doing

As an Apprentice IT Service Manager, no two days are the same. Depending on your location, you could be:

• Part of the Universal Credit Product Support team (Newcastle): You’ll be on the front line, managing incidents, helping users with claim issues, and tackling service challenges within a multi-functional team.

• In the IT Service Operations, Service Design and Transition team (Blackpool or Manchester): Here, you’ll learn what it takes to introduce new IT services. You’ll ensure they are reliable, supportable, and provide real value to the department, all while learning about best-practice standards and stakeholder engagement.

Is This a Good Fit for You?

We are looking for potential, not perfection. You don’t need a degree or years of experience. Here are the key things we’re looking for:

• You must have the right to live and work in the UK for the full 18-month duration of the apprenticeship.

• You need to have GCSEs in Maths and English at Grade C/4 or above (or an equivalent Level 2 functional skills test).

• Crucially, you must not already have a qualification at the same or higher level in a similar subject, or significant previous work experience in this specific field. This is a genuine apprenticeship designed to build skills from the ground up.

How to Apply DWP IT Apprenticeship

The application process is thorough, but straightforward. Here’s what to expect:

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1. Initial Application: You’ll start by filling out your personal details.

2. Online Test: You will then be invited to complete the Civil Service Numerical Test. It’s best to do this within 24-48 hours.

3. Full Application: Once you pass the test, you’ll complete your employment history and write four 250-word behavioural statements on: Making Effective Decisions, Communicating and Influencing, Managing a Quality Service, and Working Together.

4. Eligibility Check: If you are successful at the sift, our apprenticeship provider (Estio) will contact you for an eligibility and skills check.

5. The Interview: The final stage is a video interview on Microsoft Teams where you’ll discuss your behaviours and motivations.

A quick tip: Don’t wait until the last minute! Sifting happens at regular intervals, so applying early is a great idea.

The Benefits of Working at DWP

Beyond the rewarding work, you’ll get a fantastic benefits package, including:

• Generous annual leave (starting at 23 days and rising to 30, plus public holidays).

• Flexible working patterns to help your work-life balance.

• Support for your financial wellbeing, including interest-free season ticket loans.

• An inclusive environment with plenty of professional networks to join.

If you are ready to kick-start your IT career in a role that matters, this is your chance. We are excited to see what you can bring to our team.